Knowledgebase
Remote Support
Posted by Victor J. Quinones on 02 August 2012 08:18 PM

Q Remote Support

Sometimes you require a little extra help.  Our trained help desk engineers can assist you by logging into your session.  This allows our staff to do a more thorough diagnosis of your issue and allows you to see what he or she is doing.

When you are ready for remote support, simply call the help desk at 713-587-2500 or email helpdesk@virtual-q.com to open a ticket.  Then ask them to hop in and take a look under the hood at the problem.  You will be asked to install one of the following tools to speed your way back to recovery.


Support Tools:

 

PC or Mac:
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Comments (4)
Maria Lugo
02 August 2012 08:28 PM
The Virtual-Q staff is the most professional technical organization I have ever dealt with.
John Higgins
29 July 2013 12:20 AM
We love the Q Team. We highly recommend them to all of our customers.
Milagros Quinones
31 January 2014 08:47 AM

"For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled." But with Virtual Q they compressed the need at hand with excellent public relation. For me former State employee and now owner of a Christian School the availability of current technology interface communication, it’s imminent for the success of our goals and objectives to be the best educators for a generation, that must be taught with the latest in current events. Kuddos to Mr. Quinones, Jr. and his entire crew.
Milagros Quinones
31 January 2014 10:43 PM
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. But with Virtual Q they compressed the need at hand with excellent public relation. For me, a former State of Texas employee and now owner of a Christian School the availability of current technology and interface communication is extremely important. Our objectives and goals are met when Virtual Q team make themselves available in all facets of IT-technology, from implementation to execution, with their highly expertise in the field.
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