I.T. Helpdesk Support
It only takes one call to get the support you need from our IT helpdesk.
When your network goes down, you can’t spare any time; every minute of downtime translates to lost profits. As a result, you can’t afford to dial your IT provider’s number and spend 15 minutes listening to upbeat hold music while your employees field calls from angry clients. Instead, you need helpdesk support from Virtual-Q—our IT experts are available 24/7 to resolve your issue within minutes.
U.S. Based Helpdesk
When you pay a third-party IT provider to manage your cybersecurity, disaster recovery, and virtual desktop needs, your bill doesn’t just go towards products—it pays for service, too. Having an IT support team at your disposal during all hours of the day is an invaluable asset for any business that relies on technology to function.
At Virtual-Q, we know how frustrating it is to deal with IT issues at any time, especially in the middle of a busy workday. That’s why we’re available for customer support 24 hours a day, seven days a week, regardless of the managed services you purchase. Whether you’re dealing with a routine issue that takes 30 seconds to handle or a full-blown cyberattack, the person that picks up the phone is the person who solves your problem—no exceptions.
Need assistance with your Q Desktop? Start a remote support session, and we’ll get to the bottom of your issue within minutes.
You can’t predict when something will go awry with your technology. Cybercriminals don’t wait until normal business hours begin to infiltrate your network. Keeping your technology up and running is a job that never ends, which is why our helpdesk technicians monitor your network during all hours of the day. When you need us most, we’re there—whether it’s mid-morning or the middle of the night.
Many of our customers switched to Virtual-Q after their last provider failed to deliver the service they promised. For one of our clients, they turned to us after they experienced a network outage that was costing money with every passing second. They called their cloud services provider and reached a representative at an outsourced call center. That representative put them on hold and routed them to a different employee, who spent minutes taking down their information, only to explain that their department didn’t deal with network outages. By the time our client reached a person who could solve their problem, most of their networks had been down for over 30 minutes.
If the same scenario happens to you as a Virtual-Q partner, all you have to do is speak to one person and spend a few short minutes walking them through your issue. Instead of reaching a customer service representative across the globe, you’ll connect with a highly qualified technician at one of our domestic offices. Plus, we don’t alter our service based on who calls—whether you’re the CEO of a customer company or an employee experiencing issues, we’ll treat you with the same level of respect and empathy.
When you call our helpdesk line, you get immediate technical support. It’s that simple. We don’t care what package you purchased or how high your monthly bill is; if you need help, we’re here to provide it.
If you’re not sure how to describe your issue over the phone, you can request a remote support session instead. Our technicians can take a quick look at your desktop and figure out the problem in no time.
If your current IT provider treats your problems like an afterthought, stop settling for lousy service and join the Virtual-Q family today. If your network goes down, we won’t pause to take a break until it’s back up again.