• Facebook
  • Twitter
  • LinkedIn
  • 713-587-2560
  • Contact
  • Request A Demo
Virtual-Q
  • IT as a Service
    • IT Support
      • Helpdesk
      • IT Consulting Services
      • IT Hardware Procurement
    • Desktop as a Service
      • Secure Remote Desktop
      • High Performance Desktop
    • Infrastructure as a Service
      • Data Center & Cloud
      • Infrastructure Analysis
    • Disaster Recovery as a Service
      • Business Continuity
      • Disaster Recovery Plan
  • Cybersecurity as a Service
    • Risk Assessment
    • Intrusion Detection & Prevention
    • IT Security Compliance Services
  • Industries
  • Resources
    • Demos
    • Client Support
    • Blog
    • LinkedIn Articles
  • Testimonials
  • About
    • Leadership Team
    • Partners
    • Channel Partners
  • Partner Portal
  • Menu Menu

The Benefits of IT Help Desk Services

American workers lose an average of 22 minutes per day dealing with computer issues. IT help desk services reduce time wasted dealing with technical problems.

Key Points:

  • IT help desk services provide a centralized team that addresses your staff’s technical concerns.
  • These help desks increase the efficiency of your business by streamlining the IT process.
  • Outsourced help desks are preferable to in-house teams, though the two can be combined.
  • Factors to consider before choosing a help desk provider include resolution rates, customer satisfaction scores, and their location.

What Is an IT Help Desk Service?

A help desk is a communications center and technology hub made up of IT workers who are prepared to handle any technical issue.

Help desks are designed to solve a wide range of technical issues that your employees experience. For a better idea of what they look like, help desks and CRM programs share similar interfaces. The method of communication varies between help desks, but the most common forms include:

Email
Telephone
Website
Online Chat

Help desk services are popular because of technology’s growing complexity. The global help desk market is anticipated to grow 30.4% by 2027.

Many debate whether help desk services should be in house or outsourced, but businesses have been trending towards outsourced teams in recent years. We agree that outsourced services are the right choice, and we’ll explain why later.

What Are the Benefits of IT Help Desk Services?

Why is an IT help desk worth investing in? This service can:

Improve Efficiency

An IT help desk service increases your business’s efficiency. Generalist IT departments are constantly putting out fires, which slows them down. In comparison, specialized help desk services have teams dedicated to providing rapid IT support. These centralized teams offer speedy support services because of their narrow focus. Stop waiting for your generalist IT team to get back to you—invest in a help desk and get answers when you need them.

Centralize All Things IT

Help desks organize all of your IT processes in one location. Not only is this good from an organizational perspective, but it also helps your employees get answers right when they need them. A traditional IT model can force your employees to spend precious time searching around for the right associate.

Help desks services are much clearer by comparison. Every question has one simple answer: contact the help desk.

Prioritize IT Issues

The centralization that help desks bring makes prioritizing issues simple. The IT team can easily coordinate on which tasks to handle first when every issue is directed to one location.

Why Are Outsourced IT Help Desk Services the Right Choice?

Outsourced help desks beat in-house help desks because they:

Increase Worker Productivity

An internal IT team has to juggle dozens of tasks at once, whereas outsourced teams have one focus: solving your IT problems. Outsourced help desks can pull from a larger pool of resources because their entire team is dedicated only to addressing your questions and concerns.

One resource that all outsourced providers offer is remote access. This lets outsourced teams take control of your employees’ PCs remotely to resolve problems. All it takes to fix your issues is dialing a number, and outsourced teams are always there to answer because they:

Save Money

IT jobs are in serious demand. This scarcity makes acquiring talented IT workers expensive. An internal team also needs extensive training and equipment. Acquiring and maintaining these resources is expensive, but outsourced teams are already prepped.

Pool Expertise

While we already mentioned resources, outsourced teams pool together huge amounts of knowledge as well. The one and only goal of outsourced IT companies is to answer technical questions across industries. Regardless of what your question is, they’ve probably heard it before.

Outsourced help desks for MSPs have numerous benefits, so it’s clear why they’re so popular. Remember that these teams can be used to supplement internal processes—the two aren’t mutually exclusive.

Offer 24/7 Service

Most outsourced help desk providers have staff available 24/7. Day or night, outsourced teams are there to help. This also saves you the stress of scheduling for your internal team.

24/7 service also supports irregular working hours, which have become very common in recent years. Whether it’s 2 p.m. or 2 a.m, outsourced teams are ready to answer!

Factors To Consider Before Choosing an IT Help Desk Provider

Now that you know why help desks are beneficial for your business, let’s review what factors you should consider before partnering with a help desk provider:

Customer Satisfaction

What level of customer service does the help desk provider offer? Try contacting former clients of theirs to see what the customer experience looks like. Collect as much customer data as possible to see if their service is at a level that you’ll be satisfied with. If you have a difficult time finding reviews or reaching former clients, beware. Scarce reviews and low prices are big indicators of a low-quality help desk provider.

Resolution Rates

Resolution rates are a straightforward way to gauge how effective a help desk provider is. Pay special attention to their L-1 resolution rates. These rates let you know how well they solve critical issues.

Location

You don’t want communication to be a struggle with your IT help desk provider. While APAC or Latin outsourcers offer tempting rates, they typically have poorly trained staff that will struggle communicating with your team.

Choose Virtual-Q as Your Next Help Desk Provider

Virtual-Q offers 100% U.S.-based help desk services. Our team is available 24/7 to address your technical issues. IT delays cost businesses millions in lost productivity, so partner with Virtual-Q and keep your business on track.

Share This Post

  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn

Related Postings

Image of a business person using a protected computer

How Cybersecurity Compliance Affects You

Cybersecurity
Read more
January 19, 2023
https://www.virtual-q.com/wp-content/uploads/2023/01/Image-of-a-business-person-using-a-protected-computer.jpg 1250 2000 AbstraktMarketing /wp-content/uploads/2021/06/virtual-q_logo_w.png AbstraktMarketing2023-01-19 09:00:002023-01-16 20:13:04How Cybersecurity Compliance Affects You
Visualization of cyber attacks. Concept of data security. Computer protection_

The 5 Most Common Cybersecurity Mistakes

Cybersecurity
Read more
December 22, 2022
https://www.virtual-q.com/wp-content/uploads/2022/12/Visualization-of-cyber-attacks.-Concept-of-data-security.-Computer-protection_.jpg 1250 2000 Valeriia Mamleeva /wp-content/uploads/2021/06/virtual-q_logo_w.png Valeriia Mamleeva2022-12-22 09:00:372023-01-19 13:17:46The 5 Most Common Cybersecurity Mistakes

How Can an IT Help Desk Help me?

IT Support
Read more
November 21, 2022
https://www.virtual-q.com/wp-content/uploads/2022/11/How-Can-an-IT-Help-Desk-Help-me_.jpg 1250 2000 Ike Oji /wp-content/uploads/2021/06/virtual-q_logo_w.png Ike Oji2022-11-21 09:00:002022-12-13 00:10:01How Can an IT Help Desk Help me?

Categories

  • All About Virtual Q
  • Cybersecurity
  • IT Hardware Procurement
  • IT Support
  • LinkedIn Articles
  • MSP

Recent Posts

  • How Cybersecurity Compliance Affects You January 19, 2023
  • The Real Costs of In-House IT January 17, 2023
  • The 5 Most Common Cybersecurity Mistakes December 22, 2022
  • How Can an IT Help Desk Help me? November 21, 2022
  • How an IT Consultant Can Help You Navigate the Changing Work Environment November 1, 2022

Our Services

IT as a Service (ITaaS)

Cybersecurity as a Service (CSaaS)

Industry Solutions

 

Location

2245 Texas Drive Ste 260
Sugar Land, TX 77479

Get In Touch

Phone
Main Line: 713-587-2560
Helpdesk: 713-587-2500

Email
sales@virtual-q.com

Website by Abstrakt Marketing Group © 2022
  • Sitemap
  • Privacy Policy
Cyber Insurance Coverage for Small and Medium-Sized BusinessesA Guide to Email Security
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Accept settingsHide notification only
Translate »