IT issues cause U.S. businesses to lose an average of 545 hours of productivity annually. And they can be hard to avoid. In fact, IT issues are one of the most common obstacles that businesses face as they scale. Have you struggled with your company’s IT recently? If so, consider help desk support. Keep reading to learn about IT help desk support and how it can improve the productivity of your business.
- IT help desk services are an increasingly popular solution to IT needs.
- IT help desk support is a scalable solution that quickly fixes IT problems with a predictable pricing model.
- The right Houston IT help desk provider will have 10+ years of experience, offer 24/7 service, and be 100% U.S. based.
What Are IT Help Desk Services?
An IT help desk combines software and support staff to solve IT issues. IT help desks provide users immediate answers through a support portal. While IT help desks can be maintained in-house, it is becoming more popular to outsource IT help desk services to managed service providers.
Outsourced IT help desks are an excellent way to meet your business’s demanding IT requirements. Between technology’s growing complexity and the elaborate networks that tech requires, handling IT on your own can be tough—outsourced help desks are a perfect solution.
How IT Help Desk Support Can Help Your Business
IT help desk support provides a scalable solution to your business’s IT needs. Whether you need your day-to-day IT needs covered or are looking for more intensive support while implementing new technology, IT help desk services can help. A help desk has the expertise and resources to get your team the help they need—as soon as they need it.
IT help desk services:
IT help desk support’s user-friendly platform increases efficiency. An outsourced IT department reduces time your team wastes on ticketing systems. With outsourced IT support, a ticketing system automates IT service management, meaning your employees can get the technical assistance they need sooner.
Outsourced help desks also stand out because they can assist with IT problems of any size, whereas an internal IT team may not be equipped to handle a huge influx of issues. Imagine a situation where every department in your business is facing some kind of IT problem. Is your internal team equipped to meet that level of demand?
IT issues are never convenient—they will happen all at once and at the worst time possible. Make sure that you’re prepared for any IT problem with IT help desk support.
Running an internal IT team is expensive. There are three primary costs associated with a team:
- Human Resources
While these three expenses seem simple on paper, they’re not simple in practice. IT needs are constantly changing, meaning that your costs are going to be in constant flux.
Has your company grown recently? You’re probably going to have to hire more IT team members to compensate for that increased size. Those new team members are also going to need to be trained and equipped with the right hardware.
Incorporating new processes into your business? Your IT team is going to need new software to resolve issues that come with it.
In general, internal IT team costs are extremely inconsistent—you’ll never know what you’re paying month to month. This makes budgeting difficult and drains capital that could have been reinvested into your business.
Outsourced IT help desk services keep costs simple. All you have to do is choose a service level and your managed IT provider will give you a flat, monthly estimate. This predictable model makes budgeting easy and is typically more affordable than maintaining an internal team.
How to Choose the Right Houston IT Help Desk
IT help desk support is great, but how do you choose the right provider? We recommend looking at these three criteria:
Make sure that the IT help desk service provider you partner with is experienced in your industry and has a track record of providing excellent service. The right IT provider should have over a decade of experience providing excellent support to your industry.
A decade may not seem like a lot of time, but IT is constantly evolving. As such, it doesn’t benefit from decades of experience as much as other industries. In fact, the oldest IT providers may use outdated strategies, techniques, or technology.
IT issues are pressing. Every minute that your IT needs aren’t being addressed is a minute that your business is losing money. Make sure that you partner with an IT help desk support provider that offers 24/7 service.
Communication is key in any partnership. This is doubly true when the partnership involves offering support for concepts that can get as technical as IT. Because of this, it’s critical to partner with a help desk provider that is 100% U.S. based. It’s one of the best ways to ensure easy communication and a productive partnership.
Virtual-Q is the Ultimate Houston IT Help Desk Provider
Virtual-Q offers the best IT help desk in Houston, TX. You can reach us anytime with our 24/7 technical support. Our unparalleled response times mean that we’ll get back to you in minutes. Day or night, we’ll be here to answer your service requests and offer unparalleled customer service. Tired of dealing with constant IT issues? Turn to Virtual-Q. Focus on your business and leave IT to us.